Frequently Asked Questions
Why is a cabin better than a condo or hotel?
Cabins offer privacy, seclusion, vast amounts of amenities and the comforts that many hotels and condos cannot provide. You can enjoy privacy, mountain views, hot tubs, jacuzzi tubs, indoor fireplaces, outdoor grills, theater rooms and much more.
Do you have any age requirement to rent a cabin?
You must be 21 years or older to rent a one bedroom cabin and 25 years or older to rent a two bedroom and larger.
How do I reserve a cabin?
You may reserve online by selecting your cabin based on dates, location, bedroom size, amenities, etc. You may also call our friendly staff to help find the best cabin for your needs.
What is the check-in and check-out time?
- Regular Check-In begins at 4:00 PM each day and continues until our office closes. Heartland Rentals will only offer early check-in after 1:00pm if the cabin is ready. If you are arriving after hours, please call the office for instructions on where your rental package will be located. This package includes directions and key code to your rental. Your package will not be available if paperwork is not complete or if the reservation is not paid in full or if you have not provided your photo ID to our office. If there are any concerns regarding paperwork, you must call our office before your arrival date.
No arrivals are allowed on Thanksgiving or Christmas Day.
Check-out - Check-out is 10:30 AM. If you check out later, you will be charged $100.00 minimum for late checkout. No late checkouts are allowed, unless you have pre-approved permission from the office. To check out, call the rental office; either an answering machine or an office staff member will answer. State your cabin name and your time of departure. Please refer to the instructions on your cabin directions (received at check-in) If you used a key box to get a key out then you put the key back in the key box after you lock the door or if your cabin has a electronic keypad then you lock the door using the keypad. If the cabin has an alarm please set the alarm as you depart. Place the towels in the bathroom tub, place all trash in the correct containers and wash dishes you used and place back in cabinet or place dirty dishes in dishwasher and turn on when leaving the cabin.
How do we get directions to the cabin?
You will receive a check-in package that will include directions to your cabin. You may also call our office during business hours for assistance if needed.
Can we reschedule or change our dates?
If you need to reschedule your reservation dates, changes must be made more than 30 days before your arrival date. A $15.00 transfer fee will be charged. Any changes made to original reservations will be charged a $15.00 change fee. Guests will be responsible for any price difference. No changes can be made to your reservation within your 15 days of arrival date.
What is provided at the cabin upon check-in?
When you check into a cabin with Heartland Rentals we will provide you with a starter package with the following: One roll of toilet paper per bathroom, one roll of paper towels, one trash bag per trash can, one bar of soap per bathroom, makeup towelettes to remove the makeup also brown washcloths, one small bottle of dish soap for dishes and one pack of dishwashing cleaner for cabins with dishwashers.
What should we bring to our cabin?
Personal toiletry items, charcoal for the barbecue grill, fire starter or kindling, wood for indoor wood burning fireplaces, iron and ironing boards, extra blankets, cribs, laundry detergent, aluminum foil, plastic wrap, coffee filters and condiments. Extra linen if needed. Cabins have washer and dryers to refresh your linen when needed. While the weather is unpredictable here in the mountains, we recommend that you bring a flashlight in the case of a power outage.
What do we do if we have maintenance issues during our stay or if something breaks or is not working?
In the rare instance you find something in the rental unit not working properly, please notify our office within 24 hours upon your arrival to the unit. We ask this so that any problems can be handled in a prompt manner. We do everything possible to maintain all equipment is in good working order. If something is not functioning, we will do our best to repair it for your stay. Upon arrival, you will receive an after hours emergency number which is not answered till after 11pm. If you report something after hours that is a true emergency, then you will be contacted back as soon as possible. Emergency are considered no heat or air, busted water pipes or a illness. If the issue is not a true emergency, then you will be called back the following day during normal business hours to resolve the issue as soon as possible. Any concerns about your rental need to be handled during the rental of your unit and not at check out or after departure. *No refunds of any kind will be given for issues reported during or after your departure.
Do the cabins have hot tubs?
Yes. Please remember there are certain health risks associated with improper use of this equipment. When using hot tubs, pools, saunas, and spas, it is the responsibility of the registered guest to inform anyone using these items during their stay of both proper use and potential hazards. DO NOT STAND ON HOT TUB COVERS! Covers are for insulation purposes only, and are not designed to support weight. If broken during your stay, you may be charged for cover replacement of $350.00 dollars. When the tub is not in use, hot tub covers should be placed back onto tub unit to maintain warmth. Housekeeping drains, sanitizer, refills, and replenishes chemicals in all hot tubs prior to each reservation arrival. If you have any questions regarding hot tub operation, please call during office hours for assistance. Use hot tub at your own risk
Do you allow pets in the cabins?
Some units are pet friendly, and require a $50.00 plus taxes non-refundable pet fee. Most pet friendly cabins are suitable for pets 20 pounds or less. Some cabins allow for larger dogs, please ask for assistance which cabins if you have a larger pet. Guests staying in our units are financially responsible for any and all damages caused by their pets. All guests must notify and have permission from the office to bring a pet.. Dogs only are allowed.
Do the cabins have an indoor fireplace?
Most of our units have either gas-burning, electric or wood-burning fireplaces. All fireplaces are for seasonal use from October 1st through April 1st. No foreign materials or roasting hot dogs and marshmallows are to be burned in gas fireplaces. You may be charged for any resulting damages from such activity. Heartland Rentals nor cabin owners does not supply firewood for the cabins.
Do you offer Trip Insurance?
Trip Insurance starts the day that your reservation starts and it will cover you if someone in the group or immediate family gets sick and is not able to come (doctor's note required), if there is an immediate death in the family (you would have to provide proof) or if there was inclement weather and you are not able to get to the cabin when you arrive.
Will the area have any Bad Weather/Snow/Ice?
Trip Insurance is highly recommended during winter months. No refunds will be given due to inclement weather. Weather can change quickly in the Great Smoky Mountains.
Please plan your trip accordingly. Chains and/or four wheel drive vehicles are required during the winter months (November through April). We do not offer transportation to your cabin rental. While the weather is unpredictable here in the mountains, we recommend that you bring a flashlight in the case of a power outage.
Is there a minimum night stay required?
We require a two night stay with all of our cabins unless you are visiting during a holiday that will require a three to four night stay. We do allow one night rentals if available only.
Do you have a cancellation policy?
Due to holding accommodations per the reservations and not renting reserved units or dates to others, payments cannot be returned, unless cancellation occurs greater than 15 days of your arrival date. If your date of cancellation is greater than 15 days from your arrival date, your deposit less an administration fee of $90.00 (plus tax) will be refunded. If you cancel less than 15 days prior to your arrival day, the entire deposit is forfeited and not returned. Trip insurance is non-refundable.
What is the "Gateway to Fun Pass"?
With your reservation, you will receive our "Gateway to Fun Pass". This pass gives you one free adult admission per unit, prepaid night stay to popular attractions. Attractions include (but may vary): Ripley’s Aquarium of the Smokies, Ripley’s Old MacDonald's Farm Mini-Golf, Hatfield & McCoy Dinner Show, Comedy Barn Theater, Smoky Mountain Opry, Darren Romeo: Magic Beyond Belief, Country Tonite Music Show, Smith Morning Variety Show, Amazing Animals Show, USA Raft, Adventure Park Ziplines and Legacy Mountain Ziplines. *Reservations are often required in advance and restrictions may apply and attractions offered may vary over time. Each day you will receive 1 free admission to all attractions. You can do all attractions on our Gateway To Fun Pass everyday of your stay.
Are parties allowed?
Parties are not allowed and strictly enforced. Loud music, excessive noise, trashing the inside or outside of the cabin and having more people in the cabin then it will sleep. There are neighbors around the cabins and they cannot be disturbed. There is also 24-hour security that continuously drives throughout the areas and will stop at the cabin if there is any disturbance. Guests will be required to leave and no refunds will be given.
Are there and grocery stores nearby?
There are several grocery stores within our areas of Gatlinburg, Pigeon Forge and Sevierville. Most are listed below and sorted by city.
1219 East Pkwy, Gatlinburg, TN 37738
220 Wears Valley Rd, Pigeon Forge, TN 37863
2656 Parkway, Pigeon Forge, TN 37863
3625 Parkway, Pigeon Forge, TN 37863
702 Winfield Dunn Pkwy, Sevierville, TN 37876
538 Winfield Dunn Pkwy, Sevierville, TN 37862
741 Dolly Parton Pkwy, Sevierville, TN 37864
Walmart Neighborhood Market
1185 Dolly Parton Pkwy, Sevierville, TN 37862
1414 Parkway, Sevierville, TN 37862
Are there any nearby hospitals in case of an emergency?
LeConte Medical Center
742 Middle Creek Rd, Sevierville, TN 37862
*Several Urgent Care Centers are also available if needed throughout our areas.
Are there any insects? Do you have pest control treat the cabins?
All units are sprayed monthly by a professional pest control company. However, wasps, ladybugs, and other insects sometimes still impact rental units beyond control. Our Great Smoky Mountains location is home to many species. If there are any questions regarding insects, please call during office hours for assistance.
Do you offer access to swimming pools in the summer months?
Some cabins have access to community pools in certain cabin developments. Please check with our staff if you will require the use of an outdoor pool during your stay. Pools are season use from Memorial Day to Labor Day.
Will I have cell phone service?
Keep in mind that you will be in the mountains where cell phone service is sometimes weak and not guaranteed as proximity to cell phone towers will vary between cabins. Some cabins do have telephones and allow for free local calls.
Do the cabins have a telephone?
All cabins have a telephone in them. Some are 911 calls only (as most have cellular phones). All other phone services are local calls only. All local calls are free.
Do we have to drive up and down steep hills to get to and from the cabin?
Some cabins are located on mountains and hillsides that provide wonderful mountain views. Please contact our office to inquire about a cabin’s location.
Is this a community of cabins?
Some of the cabins are located in a community of other cabins.
Are there playgrounds?
We have some cabins that would be close to playgrounds. Playgrounds may also be found within the cities of Sevierville Pigeon Forge and Gatlinburg. Some public playgrounds are Wear Farm City Park in Pigeon Forge and the Sevierville City Park. Please call our office for more information.
Is the cabin private or semi private?
Privacy depends on the cabin. We have cabins that would offer privacy, while other cabins would be semi-private. Be sure to ask our staff prior to booking your cabin.
Do the cabins offer free WiFi?
Most cabins have WiFi available while some do not based on the location of the rental cabin and availability of internet services beyond our control. Please check with our office if you will require internet during your stay.
Where are the cabins located?
We have a vast amount of cabins in several areas such as Gatlinburg, Pigeon Forge, Wears Valley and Sevierville. Some cabins are located in the mountains to provide mountain views and seclusion as others are located closer to town. Please contact our office if you have a desired location or proximity to certain areas or attractions.
Do you have to have Four-Wheel-Drive?
It is highly recommended that you have 4-wheel-drive during the winter months as inclement weather may be a factor. With all cabins in the winter months you would have to have 4 wheel drive and/or chains.
Are the cabins located on gravel or paved roads?
Most of the cabins are on paved roadways, however there are some that would be located on gravel roads or driveways.
Can we have more guests than the cabin sleeps?
With the fire codes and regulations we have listed the number of guest that each cabin will sleep. If you will have more people than listed on the cabin, you will need to select a larger cabin.
What is there to do in the area?
There are lots of things to do in area starting with our Gateway to Fun Pass:
With your reservation, you will receive our Gateway to Fun Pass. This pass gives you one free adult admission into Ripley's Aquarium, Country Tonite Show, Comedy Barn, Hatfield and McCoy dinner show, Smoky Mtn Opry, Blackwood Morning, Magic Beyond Belief, Adventure Park Zip Lines, USA Rafting, and Ripley's Old McDonald's Farm Mini Golf.
We also sell discounted tickets for DollyWood and Dolly Splash Country. We also have Dolly Parton’s Stampede, and the Dolly Parton’s Smoky Mountain Adventures that we would offer $5 off for adults and $1 off per kids and is good for 4 people per pass.
There are also several family friendly theaters, white water rafting, mini golf, old time portraits, shops, museums, The Island in Pigeon Forge, arcades, horseback riding, ATV trail tours, escape game rooms, mirror mazes, go karts, laser tag arenas, indoor trampoline parks, wineries, distilleries, ziplining, mountain coasters, Jeep rentals, Ober Gatlinburg, the Glades Arts and Crafts Community, hiking trails, fishing, Douglas Lake, Forbidden Caverns and most importantly, be sure to dedicate some time to visit the Great Smoky Mountain National Park and Cades Cove!
Can you suggest places to eat, attractions, etc? Where are the best places to go?
Gatlinburg, Pigeon Forge, Wears Valley and Sevierville have an enormous selection of restaurants and attractions to choose from. Our staff can provide recommendations, try asking the locals or even try looking at review sites such as Yelp and Tripadvisor to find the top-rated places to eat or attractions based on your desires or needs.